Privacy Policy

At Philby’s Group, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK’s Data Protection laws, including the General Data Protection Regulation (GDPR).

By using our services or interacting with us, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, and postal address.
• Payment Information: Credit/debit card details or other payment information when making a purchase.
• Project Information: Details about your property or business, including measurements, photos, and design preferences.
• Communication Data: Emails, phone calls, or any messages you send to us.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide our services: To deliver decorating services, project consultations, and installations.
• To process payments: For the completion of transactions.
• To communicate with you: Respond to inquiries, provide customer support, and send updates related to your project.
• To improve our services: To gather feedback and analyse how we can enhance our offerings.
• To comply with legal obligations: Fulfill our legal responsibilities, such as keeping financial records or responding to regulatory inquiries.

3. Sharing Your Information

We will not share your personal information with third parties, except for the following reasons:

• Service Providers: We may share your information with trusted third-party companies who assist us in delivering our services (e.g., payment processors, contractors, or suppliers). These companies are required to keep your information confidential and use it only for the purposes of providing the agreed services.
• Legal Obligations: We may disclose your information to comply with legal requirements, such as a court order, or to protect the rights, property, or safety of Philby’s Group or others.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once the data is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Under the GDPR, you have certain rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restriction of Processing: You can request that we limit how we process your personal data.
• Right to Data Portability: You have the right to request that we transfer your personal data to another service provider.
• Right to Object: You can object to the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details below.

6. Security

We implement appropriate technical and organizational measures to safeguard your personal data against accidental loss, misuse, or unauthorized access. While we strive to protect your information, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us improve our website’s functionality. You can adjust your browser settings to control or disable cookies if you prefer, but this may impact your user experience.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any external websites before providing them with your personal data.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date at the top. We recommend reviewing this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about how we handle your personal information, or if you wish to exercise your rights, please contact us at:

We are committed to resolving any concerns you may have in a timely and efficient manner.